Senior Staff

James Lister, Executive Director since 2005

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James joined the Plummer Home as its Executive Director in 2005. Under his leadership, Plummer Home has opened several  programs, including a supported apartment for youth in state care who are on track to become adults with no permanent family and a community apartment program for the same population. Most recently, Plummer Home opened a foster care program, stepping into the shoes of Casey Family Services when that program closed. During James’ tenure Plummer Home has revised its outdated and politically-controlled board appointment structure; adopted its first strategic plan; more than tripled its fundraising results; and stabilized its finances.
 
In 2010, James led the organization in the design and piloting of a practice model to help teens in group care connect or reconnect with permanent families. Among the first in the country to be doing this work with group-care teens, James was selected to present Plummer Home’s model at the national conference of the American Association of Children’s Residential Centers in April 2012. He has since been invited back for the April 2013 conference to share lessons learned.
 
Prior to coming to Plummer Home, James worked with Family Continuity, first as the Assistant Director of an independent living program for foster children and later as a Program Director at an acute mental health residential program for children and adolescents. James started his career in human services as a social worker for the Commonwealth of Massachusetts.
 
James earned his BA in Criminal Justice from the University of MA at Lowell, and later his MBA from the same institution. He currently serves on the board of directors of the Salem Rotary Club and on the executive committee of both the Children’s League of Massachusetts and the American Association of Children’s Residential Centers.
 

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Nicole McLaughlin, Director of Strategy and Advancement since 2013

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As Director of Strategy and Advancement, Nicole is responsible for helping lead research and discussion about Plummer Home's future direction while effectively communicating about and garnering the resources to implement current priorities. In addition, Nicole oversees all public relations activities.

From 2009 – 2013, Nicole served as Plummer Home’s Development Director. For the seven years prior to that, she served on the Plummer Home Board of Trustees, chairing the Board for four of those years.

Throughout her career Nicole has demonstrated an unwavering commitment to philanthropic organizations and the people they serve. While working for the City of Boston's Emergency Shelter Commission in the late 1980s, she served on the Board of Directors of Rosie's Place, a shelter for homeless women in Boston. At that time Nicole also provided relief staffing in a home for previously homeless women suffering from mental illness.

Beginning in 1994 and for the next 15 years, Nicole provided legal and strategic advice to a wide range of nationally recognized foundations, charitable and lobbying organizations, associations, and political action committees on federal tax law, federal election law and general legal issues.

Nicole has a BA in Political Science from Wellesley College and earned her JD from Northeastern University School of Law.
 
 

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Shane MacMaster, Director of Operations since 2012

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As Director of Operations, Shane oversees the day to day clinical and programmatic operations of Plummer’s congregate care and community based programs. He is responsible for implementing the organization’s mission across all programs through the application of Plummer’s Intervention Model and Outcomes Measurement System.

Shane is deeply committed to helping youth in the foster care system find permanent families and become intellectually, socially and emotionally prepared to transition to adulthood. He has worked in the child welfare field for 15 years, starting as a direct care counselor in residential programs for teenagers, and shortly thereafter joining the MA Department of Children and Families (DCF). During his twelve years at DCF, Shane worked in a variety of positions. Immediately prior to joining Plummer Home, he was responsible for the referral, oversight and quality assurance of services for DCF youth placed in congregate care and intensive foster care settings.

Shane received a BS in Psychology from the American International College and an MS in Human Services from UMASS – Boston.

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Lauren Frey, Director of Permanency Practice Leadership since 2016

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A national trainer, speaker and consultant, Lauren’s 35 years of child welfare experience include frontline and supervisory practice implementation, strategic program design, practice model and curriculum development, building collaborative teams, engaging youth and families in decision-making, and managing, supervising and delivering front line practice. As the Director of Permanency Practice Leadership at Plummer, Lauren will lead a team of experienced staff and consultants in helping public and private child welfare organizations design and implement practice and supervisory strategies designed to make sure young people do not age out of foster care with no permanent family. 
 
Most recently Lauren managed a team of child welfare consultants at 3P Consulting LLC in assisting states and jurisdictions across the country to implement, support and supervise permanency best practices. From 2003-2013, she was the Project Director for Permanency Services at Casey Family Services, the former direct service arm of the Annie E. Casey Foundation. In that role she was a key leader in developing the Lifelong Families practice model for achieving permanency for high-need young people at risk of aging out of foster care. Prior to that, for more than twenty years, Lauren managed, supervised and delivered frontline child welfare practice for MA DCF contracted providers as the Director of Massachusetts Families for Kids and Program Manager for Special Adoption Family Services in Boston.
 
Lauren is a Licensed Independent Clinical Social Worker (LICSW) with a Bachelor’s degree in Psychology from Gordon College and a Master’s in Social Work from the University of Connecticut.

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Sarah Morrill, Director of Outcomes and Evaluation since 2015

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Sarah joined the Plummer team after having worked with leadership on the development of the Plummer Home Intervention Model and Outcomes Management Structure. With nearly twenty years of professional experience in human-service related data analytics, outcome measurement and program design, Sarah is looking forward to expanding outcomes management across all Plummer programs.
 
In this new leadership role, Sarah will lead efforts to conceptualize and implement a longitudinal strategic evaluation plan designed to consistently improve internal program practices, positively enhance resident/family outcomes, and to inform on a national level the field of child welfare and juvenile justice as it relates to residential services, community based services and foster care for children and young adults.
 
Sarah has a BA in Sociology from Boston College and an MSW from Columbia University.

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Joshua Metcalfe, Group Home Program Director since 2014

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For the past 17 years, Joshua has worked with children with emotional, behavioral and learning difficulties. He began his career in youth services working as a teacher at the Home for Little Wanderers while attending Cambridge College, where he received a BS in Human Services. After completing his degree, he was a counselor at the Victory School for Autism in Miami, and later the Director of the Children’s Trust Summer Camp at Victory School. He also taught at the Monarch Preparatory Academy in Florida, which is an alternative school for high-risk high school students.
 
Joshua joined the staff at Plummer Home in 2012, starting as a Shift Supervisor in the group home and in 2013 becoming the Assistant Program Director. Today, in his role as Program Director, Joshua is responsible for overseeing programmatic operations of our group home and supported apartment, including managing all direct care staff.

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Setou Ouattara, Group Home Clinical Manager since 2014

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Setou Ouattara joined the Plummer Home team in 2013 in the role of Permanency Social Worker for the group home. In December 2014, she was promoted to the role of Clinical Manager in the group home. In this capacity, she is responsible for the oversight of clinical and permanency services for every youth in the group home.
 
Prior to Plummer, Setou worked for the Key Program as a Clinician providing short-term treatment to adolescent girls struggling with serious social emotional problems. This was in a short term residential setting commonly known as STARR in Worcester, MA.
 
Working for Plummer was a big shift in terms of how she had been trained over the years in her work with at-risk adolescents in congregate care. Setou now finds that having her practice being guided by the innovative approaches Plummer Home has adopted and being able to see the results, makes the work all the more fulfilling and meaningful.
 
Setou earned her MSW from Salem State University in 2011.

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Ken Wilson, Pre-Independent Living Program Supervisor since 2015

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For the past 10 years, Ken has worked with at risk youth in residential settings. He began his career working in a DMH program assisting adolescents with major mental illness. In 2010 he joined the team at Plummer Home, working first in in the group home as a direct care counselor, then as Assistant Program Director.

Ken currently is the Program Supervisor for the Pre-Independent Living program. This program serves young men ages 18-22 in the search for lifelong family connections while preparing them for independent living.

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MaryLuz Arling, Foster Care Program Director since 2012

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MaryLuz oversees all programmatic operations to include, but not limited to: the recruitment and training of foster families; support to foster families; appropriate placement of children in foster homes; and associated case management.  She ensures that every foster youth who comes to Plummer Foster Care has a voice and is heard.  The goal at Plummer is for every youth to leave Plummer with a legal permanent family, whether that is through Reunification, Adoption or Guardianship.
 
MaryLuz began her child welfare career in 2000 as an Adoption Social Worker.  She became a Permanency Social Worker in 2007 while maintaining her career as a Clinician working primarily with families and youth who were in foster care or part of the Adoption Triad. MaryLuz believes that all youth need and deserve families and she brings this passion to her leadership role at Plummer.  MaryLuz obtained her BA in Psychology and certificate in Latin American Studies at U-Mass Amherst.  She later obtained her Masters in Social Work at Salem State University.

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Keith Willa, On Point Program Director since 2012

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Keith has served as the Program Director at On Point since 2012. He oversees the day-to-day operations of the On Point program. He is responsible for managing referrals from Juvenile Probation and the Department of Children and Families and coordinating all program activities.

From 2009 - 2011, Keith worked at the Plummer Home as a part-time Residential Counselor, supporting youth struggling with a variety of behavioral and developmental problems.

In 2008, Keith worked as a Residential Counselor / Floor Staff at The Family Continuity SAIL program in Beverly. SAIL was a co-educational, transitional treatment program for youth moving to independent living.

Prior to working at SAIL, Keith was a Residential Counselor / Floor Staff at Serving People in Need (SPIN), a homeless shelter in Lynn, working primarily with adolescents.

Keith studied Environmental Science at Hobart College, Communications at Albany State University, and took Business courses at Suffolk University.

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Chris Hallinan, Director of Finance since 2016

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Chris has worked in the field of nonprofit financial management for over 10 years and in accounting and finance for over 15 years. Prior to joining the Plummer Home, Chris served as the Chief Financial Officer for Northeast Document Conservation Center (NEDCC), a nonprofit historical document conservation center.  There he managed all aspects of the accounting and finance functions, as well as overseeing technology and facilities.
 
Prior to NEDCC, Chris held the positions of Associate Director of Finance and Controller for the Trustees of Reservations, a nonprofit land conservation organization, where he managed the budget and forecast process, annual audits, tax preparation and filing, AP & payroll, and working with directors and managers in budgeting and analysis. He previously served as controller for a venture capital organization and managed all aspects of the accounting cycle from the day-to-day, to the monthly closes, and the annual audit/tax processes.
 
Chris earned a Certificate of Accountancy with Honors from Bentley College and earned a BS in Environmental Science from the University of Massachusetts. His particular strengths include interacting with all levels of the organization, providing timely updates of key trending data, and anticipating changes that may be needed to accomplish short- and long-term goals.

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